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Privacy Policy

This page is intended to help you make an informed decision about your relationship with us. Before going into the details, we would like to highlight three important principles that this policy covers. These principles are important to us, and we believe they are important to you as well:

  • We are committed to protecting your rights and your privacy.
  • We explain how we use the personal data you share with us to provide Cloocast AB’s services and deliver the best possible experience when using our platform, visiting our website, or communicating with us.
  • We want you to understand what information we collect, why we collect it, and how we use it.

Data Controller and Responsibility

Cloocast AB (Company Registration No. 559251-4557) provides streamed online training courses and related products and documentation (the ”Platform”).

Cloocast AB is the data controller and is responsible for implementing appropriate technical and organisational measures to protect your personal data.

You, as the user of the Platform—whether you upload products for sale, purchase products, or stream educational content—have your own login credentials and are referred to in this policy as the ”User.”

Cloocast AB acts as the data controller when you:

  • Upload or download products on the Platform
  • Register for an account and receive login credentials
  • Purchase products or services through the Platform
  • Sell products through the Platform
  • Contact us with questions or support requests
  • Visit our website and accept cookies

What Personal Data We Collect

When you create an account and/or place an order through the Platform, we collect your contact details and company information.

All users have registered:

  • Contact information
  • Login credentials
  • Online identifiers

These details are required to access and use the Platform.

If you stream a course that results in certification, we also process:

  • Contact information
  • Company information
  • Training and course completion data

If you contact us regarding another matter, the categories of personal data we process may vary depending on the communication channel used. Typically, this includes contact details, online identifiers, company information, and any personal data you choose to provide in your inquiry.

Why We Process Your Personal Data

We process your personal data to provide access to the Platform and its services, fulfil our contractual obligations, and ensure you receive the best possible experience.

Your information is used to:

  • Provide access to the Platform
  • Manage your user account
  • Process orders and payments
  • Deliver login credentials
  • Verify certificates and diplomas
  • Maintain user history
  • Generate statistics and reporting
  • Send product updates and relevant information

 

For certified courses, we also process participant information to issue certificates and document completed training.

If you contact us, your information is used to manage your inquiry, communicate with you, and improve our customer support by retaining relevant case history.

When you visit our website, we process data in accordance with your cookie preferences.

How We Protect and Share Your Personal Data

At Cloocast AB, protecting your personal data is a top priority.

We ensure that:

  • Your data is processed securely.
  • Access is restricted to authorised personnel only.
  • Personal data never leaves our secure servers.
  • Your information is never used for purposes other than those described in this Privacy Policy.
  • We never sell or share your personal data with third parties for marketing purposes.

 

All processing is carried out in accordance with applicable data protection legislation, as well as our internal security policies and procedures.

How Long We Store Your Data

We retain your personal data for as long as you remain a customer or for as long as necessary to fulfil the purposes described in this Privacy Policy.

When your agreement with Cloocast AB ends, your personal data will be deleted or anonymised within a reasonable period unless applicable Swedish or European legislation, court orders, or regulatory requirements require us to retain it.

Some information may be retained where necessary for legitimate interests, such as legal, financial, or security purposes.

Retention periods vary depending on the type of information collected.

For example:

  • User accounts can be deleted by the account owner.
  • Personal data related to invoicing is retained for the period required by accounting legislation.
  • Support requests are retained while you remain a customer and, where appropriate, for a limited period afterwards to resolve recurring issues.


Access to archived information is strictly controlled.

Your Rights

As a registered user, you have several rights under applicable data protection legislation.

You have the right to:

  • Request access to the personal data we hold about you (once per year free of charge, where legally applicable)
  • Request correction of inaccurate or incomplete information
  • Request restriction of processing in certain circumstances
  • Request data portability where applicable
  • Request deletion of your personal data (”the right to be forgotten”), provided there is no legal obligation requiring us to retain it
  • Object to processing based on legitimate interests
  • Withdraw your consent at any time
  • Object to direct marketing
  • Object to automated decision-making and profiling
  • Lodge a complaint with the Swedish Authority for Privacy Protection (IMY) or another competent supervisory authority

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us using the contact information available on the Cloocast website.

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